Privacy Policy

Privacy Statement

At Casa Ellul we are committed to protecting your privacy, support a general policy of openness about how we collect, use and disclose your personal information.

The aim of this Privacy Statement is to inform you about practices Casa Ellul implements in relation to the collection, use and disclosure of personal information that could be provided by access to or use of our websites, hotel services and related products. BY staying at our hotel and using related products and services, or by visiting our website, you consent to the collection, use and disclosure of your personal information in accordance with the following terms and conditions.

This Statement explains as well how you can contact us, in case of any queries on the matter, if you want to make changes to or delete any personal information that Casa Ellul may be holding about you. We encourage you to take the time to read this Privacy Statement and retain it for future reference.

For the purpose of this Privacy Statement, ‘personal information’ means information about an identifiable individual.

What personal information is collected

The personal information collected may include some of the following:

  • Contact information: name, address, e-mail address, telephone number
  • Proof of identity: signature, passport or ID card number
  • Financial and billing information: credit or debit card number, card expiration date, credit history

When personal information is collected and consent

We collect personal information about you only when you voluntarily provide it. Usually we will seek consent for the use or disclosure of your personal information at the time of collection. In certain circumstances, consent may be sought after the information has been collected but before use.

We will not require you to consent to the collection, use or disclosure of information beyond the clearly specified and legitimate purposes of the supply of a product or service.

The form of consent that we require will mainly depend on the sensitivity of the personal information and the reasonable expectation of the individual in the circumstances.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice; please contact us on +356 21224821 if you wish to do so.

How this information is used

We use your personal information to:

  • Book and confirm your hotel/restaurant reservations
  • Provide you with personalized interactive communication
  • Provide you with timely and reliable services
  • To administer those services
  • Research and manage, develop and improve, as well as protect those services
  • Register you as a member of SLH
  • Advise you about the new products and services that you may be interested in
  • Develop and maintain our relationship with you
  • Bill you for our products and services
  • Collect outstanding debts
  • Assist in the investigation of a contravention of a law
  • Act in respect of an emergency that threatens the life, health or security of an individual

When your personal information is disclosed

We will not sell, license, trade or rent your personal information to or with others without your consent.

We may share personal information with third parties and/or business associates engaged to assist us in providing services to you or to carry out one or more of the purposes described above.

We reserve the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

Use of cookies

Cookies are small pieces of data which enable basic tracking of pages visited and basic history. We use this for Google Analytics and general website assessment. There is no personal information captured in this process.

Our website uses the Google AdWords remarketing service to advertise to visitors that previously visited our website.    In order to advertise to these previous visitors, we use cookies.  Cookies do not collect any personal information about our website visitors.  Rest assured your privacy is respected.  All a cookie does is register you as someone that visited our website, or someone that viewed a particular page on our website.  This then enables us to advertise – to these website visitors that already showed interest in our boutique hotel – whilst browsing on the web.   This also enables us to advertise a particular suite for example or promotions related to it, to those visitors that viewed that specific suite on the website.  These adverts come in the form of display or text, shown on third party websites including Google search results page.

If you would like to change your preferences for how Google advertises to you please visit Google Ad Preferences page, otherwise you can also either opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Third party sites links

Our website may offer links to other third party websites. You should be aware that operators of linked websites may also collect your personal information. WE are not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with you personal information.

How we protect your personal information

We make commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy forms. Access to your personal information is restricted to selected employees or representatives. In addition, we employ generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss an unauthorized access.

Retention and storage of your personal information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable laws, ad your consent to such purposes remains valid after termination of our relationship with you.

Updating your information

You may contact us in any of the following ways to request access to or update of your personal information: E-mail, telephone, or by sending mail.

Changes to privacy statement

We reserve the right to modify this Privacy Statement at anytime without notice.

How to contact us

In the event that you have any questions about this Privacy Statement or if you have reason to believe that we may have failed to adhere to this Privacy Statement, you may contact us via:

Phone: +356 21224821