Our Travel Advisory Policy
We look forward to welcoming you
Given the flexibility our guests and customers need right now we have implemented the following policy which applies both to existing as well as new reservations.
Best Flexible Rate: This rate offers maximum flexibility to change or cancel your reservation. For direct bookings this rate can be fully changeable or refundable up to 24 hours prior to the day of arrival.
Bookings via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly – you should refer to their terms and conditions.
Our Commitment to Cleanliness
As we welcome you back to our hotel, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and employees.
Our proposed plans include a rigorous best practice and “Travel Safe” programme in every aspect of our business. Our venues will make you feel safe, protected and welcome so you can return with confidence and enjoy our famous Casa Ellul Hospitality once again.
From Check-In to Checkout, we commit to adjusting our regular hospitality services to comply with Government guidelines and will keep updating them as we move closer to the opening date.
Key features of our “Travel Safe” programme are as follows:
• Safe contactless check in and out.
• Reduced time spent at the desk.
• Contactless payment facility provided and where possible, guests encouraged to pay by card.
• Keys sanitised before issue and upon return
• Rigorous Deep Cleaning and Sanitisation of bedrooms and public areas using industry Standard anti-microbial sanitisers and disinfectants with extra attention to all High- Touch hard surfaces throughout the premises.
• Enhanced cleaning and sanitation in all communal traffic areas with guest accessible sanitising stations and hygienic wipes provided throughout the premises.
• Staff trained in new hygiene practices and procedures adopted in both Front and Back of house and they will be supplied with PPE where necessary.
We are really looking forward to opening our doors once again and our “Travel Safe” programme is designed to reassure Guests and team members that everything is being done to deliver the best possible service and guest experience in safe, hygienic and friendly surroundings.
We look forward to welcoming you and as always, we hope you are safe and well.
